The Starbucks Green Apron Book is one of the first things a new Barista gets when they start their job at Starbucks. It’s called this because the book is so small it fits right in the pocket of the Barista green apron, so the Barista has a great little reference tool whenever they need to understand the main points of what the Starbucks corporation is all about and how to treat customers. The book is full of great insights into how the company works and how customers should be handled each and ever day. There are some great illustrations contained in the pages, as well as extra pages for notes at the end. Some pages tell of how to get involved in the company, be knowledgeable about the coffee, create a great working environment and what a customer should expect from their Starbucks experience when they enter any store. There is not a lot to this little book but it gives a lovely reminder each time you open it about what this company strives for and outlines the legendary service Howard Schultz created when making Starbucks what it is today.
Some great lines from the book:
“Be knowledgeable. Love what you do, share it with others.” “Be involved. In the store, in the company, in the community.”
“Our Values: Passion for everything we do. Integrity. Entrepreneurial spirit and drive. Pride and success. Respect for our partners.”
“Our Purpose: To provide an uplifting experience that enriches people’s daily lives.”
– Greet customers as they walk through the door.
– Start a conversation.
– Get to know customers drinks and names.
– Ensure that the customer is the number one priority.”
I hope you enjoyed this look inside the Starbucks green apron book and know that you can expect great service at Starbucks, if you don’t get it, tell the Barista to read their green apron book! Enjoy your Starbucks experience..